Microsoft Excel is trying to recover your information error
- Check whether this is a general occurrence, or if it just happens when you try opening a particular file.
- If it's a general issue, check whether your antivirus software is up to date or is conflicting with Excel.
- Excel is an indispensable office tool, so we wrote extensively about it. Got to our Excel how to hub to check for solutions to other issues.
- If you want to know everything there is to know about Microsoft Office, the Microsoft Office - Best tools and guides hub is for you.
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Microsoft Excel is part of Microsoft 365 business-oriented programs and acts as the default spreadsheet of the suite.
However, like all other files created by any of the programs belonging to the suite, it too can encounter the occasional error.
Such would be the case with some users that have been reporting a constant error in Microsoft Excel.
I have upgraded to office 2016 and I constantly get the error message
Microsoft Word / Excel is trying to recover your information
Now, everything does work. I can open the documents and they are fine, but these error messages keep coming up.
It also comes up when just browsing files in file explorer. If I want to just select a file to move it this message comes up and then goes after a few seconds. But it happens on EVERY document I click on and is really annoying.
How can I get rid of the information recovery error in Excel?
First of all, check whether this is a general occurrence, or if it just happens when you try opening a particular file.
If you observe that this is a general issue, consider doing one of the following:
1. Check whether your antivirus software is up to date or is conflicting with Excel
Updating your antivirus software varies based on what antivirus you use.
Additionally, try to shut down the antivirus and see if Microsoft Excel has any issues then.
Please check the manufacturer’s website for more details on how to update or shut down your antivirus software.
Looking for an antivirus that is efficient and free? We’ve got you covered.
2. Disable the Preview Pane in file explorer
While no explanation exists as to why this happens, it seems that many users found disabling the Preview Pane useful in getting rid of this error message.
3. Perform a clean boot
You must first make sure you are signed in as an administrator:
4. Install the latest updates for Microsoft Excel
5. Please make sure that your system has enough RAM to run Excel.
While this may seem simple enough, you need to make sure your PC meets the minimum system requirements to run Microsoft Excel.
This is especially the case when you have a dated PC and a version of Microsoft Excel that is relatively new.
6. Install the latest updates for your Windows System
7. Disable add-ins
Do you also receive an error stating that Microsoft Excel is trying to recover your information?
Did you try a solution not mentioned in this list that worked? Let us know in the comments section below.
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