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• Sometimes your Xbox One won’t recognize the external drive. If you are looking for solutions, read the article below for the step by step guide.
• First steps are to restart your Xbox, remove and reconnect your external storage device and connect that to a different USB port on your Xbox to see if it's recognized.
• The Fix Xbox One issues section has all the articles regarding this topic.
• If you can't locate the issue with your Xbox, check our Xbox troubleshooting hub.

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SOLVED: Xbox One fails to recognize external HDD

The Xbox One is Microsoft’s 8th-generation videogame console and follow-up to the original Xbox and Xbox 360.

The console installs every game entirely to the hard drive but some games can be pretty massive, and they can fill up the 500GB of hard drive pretty fast.

Thankfully, you can buy an external hard drive and connect it to the Xbox One in order to have additional storage.

Sometimes it might happen that your Xbox One won’t recognize the external drive.

If you are in this situation and you are looking for solutions, then keep on reading this article to learn how you can fix it.

However, first, make sure that your drive has USB 3.0 connectivity and has a capacity of at least 256 GB. If your drive doesn’t fit these requirements, it won’t be recognized by your Xbox One.

Steps to fix external drive not recognized by Xbox One

Solution 1: Preliminary steps

There are some things you should try first. They are very simple and intuitive solutions but they could spare you a lot of hassle:

Solution 2: Power cycle your console

Another suggestion is to perform a hard power cycle:

Note: If you do not see the green boot-up animation when the console restarts, repeat the steps described above. Make sure that you hold the power button until the console completely shuts down.

Solution 3: Check Xbox One HDD requirements

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According to the manufacturer, for an external storage drive to save games and apps from Xbox One, it must meet the requirements mentioned below:

If some of the requirements are not met, at least you know this is a hardware issues.

Solution 4: Update your Xbox One

It might be possible that there are recent updates for your Xbox One pending. You can manually update your firmware for your console to detect your external storage.

In order to update your console, please follow the steps described below:

After you have installed the update, go back to Settings, select System, and then Storage and check whether your device appears in the list.

Solution 5: Adjust the power management for storage

Another good suggestion is to check your power settings. In order to do that:

Solution 6: Reset the Xbox One operating system

There may be a problem with your console’s operating system hence Xbox One won’t recognize external storage. The reset can be done without deleting your games or apps.

In order to do that:

Go to Console Info & updates and select

We hope that the solutions above helped you solve your problem and your Xbox One detected your external hard drive. Hopefully, you now have more space to save your games.

If you have other suggestions or solutions, let us know in the comments section below.

• What format does an external hard drive need to be for Xbox one?

• What format does a USB need to be for Xbox one?

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